Complaints/Comments

If you believe that your privacy rights as described in this notice have been violated, you may file a complaint with Family HealthSM Virtual Visit at the following address or phone number:

Family Health
Attn: Privacy Officer
1935 Medical District Drive, ST8.10
Dallas, Texas 75235
Email: Info@familyhealthvirtualvisit.com

To file a complaint or to ask questions about this Notice, you may send an email, call or send a written letter to Family Health’s Privacy Officer. Family Health will not retaliate against any individual who files a complaint. You may also file a complaint with the Secretary of the Department of Health and Human Services.

This Notice applies to use of your medical information. For a better understanding of how demographic information provided for website and application registration and payment information is used and protected, please see the Website Privacy Policy and Terms of Use available on Family Health’s website.

ACKNOWLEDGMENT OF RECEIPT OF NOTICE OF PRIVACY PRACTICES

I hereby acknowledge that I have received a copy of Family Health, Notice of Privacy Practices (the “Notice”). I understand that I may address any questions or concerns I may have about the Family Health’s privacy Officer.

NOTICE CONCERNING COMPLAINTS

Complaints about physicians, as well as other licensees and registrants of the Texas Medical
Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address:

Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, Texas 78768-2018

Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353

For more information please visit their website at www.tmb.state.tx.us

AVISO SOBRE LAS QUEJAS

Las quejas sobre médicos, así como sobre otros profesionales acreditados e inscritos en la Junta de Examinadores Médicos del Estado de Texas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugía, se pueden presentar en la siguiente dirección para ser investigadas:

Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, Texas 78768-2018

Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353

Para obtener más información, visite su sitio web en www.tmb.state.tx.us